Omni-Channel Manager

Publication date 2024/12/20

Work Location , Expected Annual Income :

Tokyo,10.0M ～ 13.0M

About the Company :

Global American Biotechnology Company

Responsibilities :

Main Purpose of Job & Responsibility:

Majorly support brand team for marketing campaign operation and omnichannel strategy and execution (incl. owned media and paid media)


<< Campaign Operation Management >>
Collaborate with JAPAC / Global team and take the leadership in Japan to launch the global customer experience base campaign framework.

Incl. developing campaign design process & toolkit.

Provide advice / consultation for commercial stakeholders on how to leverage marketing technology platforms such as Salesforce Marketing Cloud, VEEVA Sales CRM, Websites and paid medias into the campaign planning process.

Coordinate between brand team, agency, Global Service Center for campaign execution on digital channels.
Support brand team for contents tagging and KPI design for campaign performance measurement.



<< Omni Channel strategy planning & Excellence>>
Develop media strategy and align with global / local brand strategy.

Provide guidance / excellence on omni channel execution base on the research of industry trends or case study from other affiliates.



<< Team Management / Project Management >>
Facilitate workshop / meeting with commercial stakeholders (local and global) for business discussion / training.

Manage project and service delivered by external biz partners / vendors and Global Service Center support team.

Budget control incl. team’s OPEX forecasting & execution.

Benefits :

Employment Type: Full Time Employee
Working Style: Hybrid. Core/flex Time
Location: Tokyo
Interview Steps: 3 (Including Global Interview)
Budget: Up to 13mil
Social Insurance: All Covered

Required Experience / Abilities / Skills :

-Experience in digital marketing/SFE (Sales Force Effectiveness) for minimum of 3 years in pharmaceutical company in Japan

-Basic knowledge or certification of digital service (incl. marketing platform automation, data flow, service integration with 3rd party vendor)

-Bachelor’s or master’s degree of university , Better to have Master / Certification of Business Administration

-Good capability and high flexibility of dealing with uncertainty.

-Solid understanding of (at least one of) the CRM / digital marketing platform (for example, Veeva, SFMC, CMS, etc,.)

-Has knowledge of utilizing tagging / metadata for digital campaign operation (incl. design, tracking and performance evaluation).

-Good at documentation/presentation, experience facilitating conversations and driving decisions between cross-function organization.

-Strong consultative problem-solving skills.

-Able to manage and take the ownership of multiple tasks independently.

-Language: Japanese & English fluency, both oral and written communications

-Strong leadership, collaborating, and influencing skills with a demonstrated ability to achieve goals and results in a highly matrixed environment.

Contact Information :

Kent Gu
JAC International
Healthcare Team Manager
Email: k-gu@jac-international.jp
Mobile: 070-1170-8918

If you are interested in this opportunity, feel free to contact me!

JOB ID : IJB2007929