Tokyo,8.0M ～ 12.0M

Responsibilities:
? Develop and deploy robust, innovative strategies to increase awareness of the disease areas in which our business operates and to support helping more people in Japan access our medicines.

? Proactively identify opportunities to deploy various communication and public affairs techniques and strategies to improve patient access.

? Deeply understand the business strategy and where our function can have the greatest impact for patients.

? Lead creative campaigns that communicate compelling stories about our upcoming innovations to the medical professional community and other appropriate stakeholders.

? Build the long-term reputation of our company as a leader in the Solid Tumor space.

? Represent and champion the business unit with external stakeholders, including media.

? Develop and build strong relationships with key patient groups, social media influencers and other important third-party advocates.

? Partner closely with the other CPA professionals in Japan to collaboratively draw on their expertise, identify areas of commonality to have greater impact, and share best practices.

? Develop key performance metrics and measurement tools, approaches, and systems to drive insights and performance.

? Manage and lead a network of external partners, such as public relations agencies, to deliver results for our business.

? Closely oversee budgets to ensure optimum resourcing for success.

? Develop systems and process to ensure strong and appropriate compliance across all elements of our work.

? Deeply understand the sentiment and perspectives of team members at all levels across the business unit, to develop insight led approaches to drive enhanced engagement.

? Execute select, focused efforts to address opportunities to build a more engaged business unit team

? Drive outcomes by bringing a measurement focused approach to organizational communication, incorporating relevant metrics that are indicators of employee engagement.

? Lead change management within the business unit to ensure smooth transition to and enthusiastic uptake of a business culture which embraces our culture.

? Provide strategic communication counsel, insights and guidance to the Vice President and head of business unit Japan and the business unit leadership team

? Showcase a deep understanding of the relevant disease areas, the science and the strategy to provide broad, relevant counsel to our business leaders.

? Represent the Communication & Public Affairs function directly on the business unit Leadership Team and actively guide their conversations and deliberations on topics concerning our reputation and positioning both in the market and internally.

? Counsel our leaders on change management as we prepare our organization to lead our industry in a new era of medicine.

? Support key enterprise engagements when occasionally required

? Serve as an active and engaged member of the Asia Pacific .Communication & Public Affairs Team ? building a strong function across the region.

? Deliver key regional capability building and best practice sharing initiatives.

? Represent Asia Pacific at global forums and on global projects as required.

Tokyo,8.0M ～ 12.0M

Based in Irvine, California, this top-tier medical technology firm focuses on creating advanced solutions for heart disease and critical care. It is well-known for its innovative heart valve replacement technology that avoids the need for open-heart surgery. With a global presence and manufacturing sites in various countries, the company offers a range of products, including surgical valve technologies, transcatheter heart valves, therapies for mitral and tricuspid conditions, and critical care equipment. Their mission is to enhance patient outcomes through cutting-edge medical advancements and collaborations with healthcare professionals.

Kanagawa,12.0M ～ 15.0M

Position: Group Service Headquarters, Customer Service Department Manager
Reports to: COO (Group Service Headquarters Manager)
Purpose and background: Filling vacancies due to retirement

Job description
- As the manager (director) of the Customer Service (CS) department at the company, the Japanese subsidiary, one of the industry's leading hearing solutions companies, you will lead three direct subordinates, totalling 35 people
- This position involves managing a division of the company's Group Service Headquarters (our operations department), while also coordinating with the manufacturing and logistics departments (SCM departments) within the same headquarters, to ensure that orders from domestic sales agents, which are our customers, flow seamlessly from manufacturing to shipping.
- The company's Group Service Headquarters and CS departments are about to embark on major transformations in fiscal 2025 in order to achieve further growth in the future. As the COO's right-hand man, you will be at the center of these transformation projects, demonstrating strong leadership to improve operational efficiency, increase added value, and improve employee growth and satisfaction.

Specific transformation project examples:
1. Automation of customer order entry (shifting from manual entry to RPA)
2. Process reform to increase added value to customers
3. Organizational transformation through collaboration with overseas headquarters

Requirements
- University graduate or above
- 5+ years of management experience
- Business English (interaction with global teams, centered on the European headquarters. Mainly web conferences and emails)
- 10+ years of experience in order and delivery date management, regardless of industry
- Knowledge of supply chain
- Experience in leadership development and talent management
- Proven track record in human resource development using coaching skills

Personal profile
- Strategic thinking and execution ability to achieve team goals
- Flexibility and proactive approach to promote organizational transformation
- Able to calmly and positively deal with challenges and propose and implement solutions A person with a spirit of doing and a spirit of challenge
-A person who can effectively cooperate with stakeholders from diverse backgrounds and draw out understanding and empathy
-A person who is open and flexible in accepting innovative ideas and approaches
-A person who can strengthen communication and team building to improve the productivity and efficiency of the entire organization

Career plan
- In this position, there are many areas where you can play an active role, and you will contribute greatly to the company's performance. It is a rewarding position with the possibility of becoming a management member of the company in the future.
- While you will be proactively leading the operations department, in the future you are expected to be involved in decisions from a company-wide management perspective and in communication with the company. First of all, this is a position where you can lead the transformation within the company and contribute to further expanding business performance and fostering the company culture.
- Ideally, you will be able to increase your opportunities to support senior management by promoting the growth of junior members in a timely and appropriate manner.

What makes us attractive
- As a member of the company, a world-leading company in hearing care, we work while valuing the four company Values: "Trust," "Team Player," "Innovation," and "Can-do."
- We still carry on the philosophy that founded the hearing aid business in 1904 for his wife who suffered from hearing loss, and we value "trust" between people, and we have made great strides as a global company with approximately 18,000 employees in more than 30 countries.
Based on the founding philosophy, the company has contributed to various societies and supported people with hearing problems.
In addition to simply expanding and succeeding in business, we have established a charitable foundation and are practicing contributing to society as a whole company.
- In Japan, we also hold a Charity Concert every year to deepen understanding of hearing loss, and also hold summer camps for people who want to become hearing specialists.
This is a company where you can live a fulfilling life and a sense of purpose, not just work.