Group Service Headquarters, Customer Service Department Manager

Publication date 2024/11/20

Work Location , Expected Annual Income :

Kanagawa,12.0M ～ 15.0M

About the Company :

European medical device company

Responsibilities :

Position: Group Service Headquarters, Customer Service Department Manager
Reports to: COO (Group Service Headquarters Manager)
Purpose and background: Filling vacancies due to retirement

Job description
- As the manager (director) of the Customer Service (CS) department at the company, the Japanese subsidiary, one of the industry's leading hearing solutions companies, you will lead three direct subordinates, totalling 35 people
- This position involves managing a division of the company's Group Service Headquarters (our operations department), while also coordinating with the manufacturing and logistics departments (SCM departments) within the same headquarters, to ensure that orders from domestic sales agents, which are our customers, flow seamlessly from manufacturing to shipping.
- The company's Group Service Headquarters and CS departments are about to embark on major transformations in fiscal 2025 in order to achieve further growth in the future. As the COO's right-hand man, you will be at the center of these transformation projects, demonstrating strong leadership to improve operational efficiency, increase added value, and improve employee growth and satisfaction.

Specific transformation project examples:
1. Automation of customer order entry (shifting from manual entry to RPA)
2. Process reform to increase added value to customers
3. Organizational transformation through collaboration with overseas headquarters

Requirements
- University graduate or above
- 5+ years of management experience
- Business English (interaction with global teams, centered on the European headquarters. Mainly web conferences and emails)
- 10+ years of experience in order and delivery date management, regardless of industry
- Knowledge of supply chain
- Experience in leadership development and talent management
- Proven track record in human resource development using coaching skills

Personal profile
- Strategic thinking and execution ability to achieve team goals
- Flexibility and proactive approach to promote organizational transformation
- Able to calmly and positively deal with challenges and propose and implement solutions A person with a spirit of doing and a spirit of challenge
-A person who can effectively cooperate with stakeholders from diverse backgrounds and draw out understanding and empathy
-A person who is open and flexible in accepting innovative ideas and approaches
-A person who can strengthen communication and team building to improve the productivity and efficiency of the entire organization

Career plan
- In this position, there are many areas where you can play an active role, and you will contribute greatly to the company's performance. It is a rewarding position with the possibility of becoming a management member of the company in the future.
- While you will be proactively leading the operations department, in the future you are expected to be involved in decisions from a company-wide management perspective and in communication with the company. First of all, this is a position where you can lead the transformation within the company and contribute to further expanding business performance and fostering the company culture.
- Ideally, you will be able to increase your opportunities to support senior management by promoting the growth of junior members in a timely and appropriate manner.

What makes us attractive
- As a member of the company, a world-leading company in hearing care, we work while valuing the four company Values: "Trust," "Team Player," "Innovation," and "Can-do."
- We still carry on the philosophy that founded the hearing aid business in 1904 for his wife who suffered from hearing loss, and we value "trust" between people, and we have made great strides as a global company with approximately 18,000 employees in more than 30 countries.
Based on the founding philosophy, the company has contributed to various societies and supported people with hearing problems.
In addition to simply expanding and succeeding in business, we have established a charitable foundation and are practicing contributing to society as a whole company.
- In Japan, we also hold a Charity Concert every year to deepen understanding of hearing loss, and also hold summer camps for people who want to become hearing specialists.
This is a company where you can live a fulfilling life and a sense of purpose, not just work.

Benefits :

No smoking onsite

Required Experience / Abilities / Skills :

Requirements
- University graduate or above
- 5+ years of management experience
- Business English (interaction with global teams, centered on the European headquarters. Mainly web conferences and emails)
- 10+ years of experience in order and delivery date management, regardless of industry
- Knowledge of supply chain
- Experience in leadership development and talent management
- Proven track record in human resource development using coaching skills

Contact Information :

Matthews Dunstan (ﾏｼｭｰｽﾞ ﾀﾞﾝｽﾀﾝ)
Healthcare Team, Principal Consultant

M: +81 (0)70 3293 2075
E: d-matthews@jac-international.jp

JOB ID : IJB2007591