CS CRM Specialist

Publication date 2024/12/20

Work Location , Expected Annual Income :

Tokyo,5.5M ～ 9.0M

About the Company :

Global Healthcare Company

Responsibilities :

CS CRM Specialist

Location: Tokyo
Global Job Sub Family: Marketing Operations (Products/Services)
Business Unit: Customer Services
Report to: CS-CRM Manager

Job Requirements

Purpose: To contribute to the continuous sales/revenue growth of customer service in the business line (imaging diagnostic equipment) in charge.
1. Communicate the value of maintenance to customers and achieve a high maintenance contract rate to secure a revenue base.
2. Develop new maintenance and products and lead the growth of the business.

Role Description:

- Develop maintenance plans and products in line with Global's strategy, and develop tactics (including support tools, etc.) to communicate and spread the value of these plans to customers and partners.
- Understand product requirements and specifications from a marketing perspective and contribute to maintenance pricing, product messaging and market positioning, market analysis and competitive transparency.
- When formulating numerical targets and budgets, we estimate the trend in the number of IBs (in operation) and formulate strategies to achieve this. We base our strategies on sales/business line support for in-house renewal of maintenance contracts, support for timely announcements when services end, realization of a high maintenance rate for IBs, and value-added sales.
- Communicate with Global business line personnel to communicate the Japanese market and request appropriate support.
- Localize global materials.
- Agree with the quality/legal team to ensure that we achieve continuous growth while at the same time maintaining integrity and compliance.
- Work cross-functionally with key departments in Japan to ensure the continued growth of the business line.
- Strive to collaborate with global companies that are now part of Siemens Healthineers.

Authority/Responsibility:

- Achieving a high maintenance fastening rate for IBs (in-service equipment)
- Building pricing strategies for maintenance of business lines.
- Work with customer service departments to develop, integrate and implement tools and systems to manage project progress.

Job requisition:

[Required]
- Understanding service business such as maintenance contracts and after-sales service (regardless of industry).
- 3+ years of marketing/CRM experience.
- MS Excel/PPT/Word Intermediate level with practical experience.
- Language: Japanese [Business level (advanced, N1)] & English [Business level (intermediate-advanced, TOEIC 800 or above)].
Be able to smoothly conduct presentations and discussions in English.
A level where you can explain and understand the content required for work to the listener.
- High communication skills (ability to proactively hold discussions across departments).
- Strategic/tactical development ability.
- Experience managing projects.
- Presentation skills (ability to effectively communicate strategies and tactics).

[Preferred]:
- Medical industry trends, medical equipment product knowledge.
- Basic financial knowledge (cash flow, profit margins, sales forecasts, etc.).
- Sales experience in the service business (maintenance contracts, after-sales service, etc.) (3 years or more).
- Field engineer experience (3 years or more).

Benefits :

【雇用形態】正社員
【勤務区分】在宅 ※月3～5日出社の可能性あり
【契約期間】期間の定めなし
【試用期間】6か月（条件変更無）
【就業場所】本社
【就業場所変更の範囲】会社の定める部署および場所
【就業時間】フレックスタイム制（標準勤務時間9：00～18：00、コアタイムなし）
【休憩時間】基本休憩時間12:00～13:00
【時間外労働】あり
【賃金】想定年収550万円～900万円（経験・スキルに基づき決定）
【昇給】年1回（10月）
【賞与】年2回（6月、12月）
【加入保険】雇用保険、労災保険、厚生年金、健康保険
【休日・休暇】完全週休2日制（土・日）、祝日、メーデー(5/1)、年末年始 (12/29-1/4)、年次有給休暇、夏季休暇(6日)、子の看護休暇、介護休暇、保存休暇、ボランティア休暇(5日)、リフレッシュ特別休暇など
【福利厚生】ベネフィット・ワン、慶弔見舞金、前払い退職金/確定拠出年金制度、総合福祉団体定期保険、財形貯蓄制度、福利厚生補助、乳がん検査補助、社内クラブ活動、提携保育園（本社ビル内）
【人事制度】フレックスタイム制、社内公募制度、在宅勤務制度、育児短時間勤務制度、育児休業制度、介護休業制度
【従事すべき業務の変更の範囲】会社の定める業務
【受動喫煙防止措置】屋内禁煙

Required Experience / Abilities / Skills :

[Required]
- Understanding service business such as maintenance contracts and after-sales service (regardless of industry).
- 3+ years of marketing/CRM experience.
- MS Excel/PPT/Word Intermediate level with practical experience.
- Language: Japanese [Business level (advanced, N1)] & English [Business level (intermediate-advanced, TOEIC 800 or above)].
Be able to smoothly conduct presentations and discussions in English.
A level where you can explain and understand the content required for work to the listener.
- High communication skills (ability to proactively hold discussions across departments).
- Strategic/tactical development ability.
- Experience managing projects.
- Presentation skills (ability to effectively communicate strategies and tactics).

Contact Information :

Matthews Dunstan (ﾏｼｭｰｽﾞ ﾀﾞﾝｽﾀﾝ)
Healthcare Team, Principal Consultant
JAC International
14F Jinbocho Mitsui Building. 1-105 Kanda-Jinbocho, Chiyoda-ku. Tokyo 101-0051, Japan
M: +81 (0)70 3293 2075
E: d-matthews@jac-international.jp

JOB ID : IJB2007913